PRIVACY POLICY
Welcome to NetSights (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.
1. Information We Collect
1.1 Store Information
When you install NetSights App on your Shopify store, we collect:
- Store URL: Your myshopify.com domain
- Store Owner Email: For account management and communications
- Access Token: To access your store data via Shopify API
1.2 Store Data
To provide analytics and insights, we access and process:
- Orders: Order details, dates, amounts, statuses, line items
- Products: Product names, prices, inventory levels, images
- Customers: Customer names, email addresses (anonymized for analytics)
- Sales Data: Revenue, refunds, discounts, taxes
- Inventory: Stock levels, locations
- Fulfillment: Shipping status, tracking information
1.3 Usage Information
- Features accessed and used
- Dashboard configurations and preferences
- Date range selections and filters applied
- Login times and session duration
1.4 Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Log files and error reports
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Provide Core Services
- Display real-time analytics and KPIs
- Generate reports and insights
- Track sales, orders, and product performance
- Monitor inventory levels
- Calculate metrics and trends
2.2 Improve Our Services
- Analyze usage patterns to improve features
- Identify and fix bugs
- Develop new features and functionality
- Optimize performance and user experience
2.3 Communication
- Send service-related notifications
- Respond to support requests
- Notify about app updates or changes
- Send billing and subscription information
2.4 Security and Compliance
- Prevent fraud and unauthorized access
- Comply with legal obligations
- Enforce our Terms of Service
- Protect our rights and property
3. Data Storage and Security
3.1 Where We Store Data
- Primary: India (Bangalore)
- All data is encrypted in transit and at rest
- Database backups are encrypted and stored securely
3.2 Security Measures
- SSL/TLS encryption for all data transmission
- Encrypted database storage
- Access controls and authentication
- Regular security audits and updates
- Firewall protection
- Secure API token management
3.3 Data Retention
- Active Stores: Data is retained as long as the app is installed
- Uninstalled Stores: Data is retained for 48 hours after uninstallation, then permanently deleted
- Backups: Backup data is retained for 30 days
- Legal Requirements: We may retain data longer if required by law
4. Data Sharing and Disclosure
4.1 We Do NOT Sell Your Data
We do not sell, rent, or trade your personal information or store data to third parties for marketing purposes.
4.2 Service Providers
- Hosting Providers: For server infrastructure
- Analytics Tools: For app performance monitoring (anonymized data only)
- Payment Processors: For subscription billing
All service providers are contractually obligated to protect your data and use it only for the purposes we specify.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us.
Netsights
Email: [email protected]