netsight.ai netsight.ai

PRIVACY POLICY

Welcome to NetSight(“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.

1. Information We Collect

1.1 Store Information

When you install NetSight App on your Shopify store, we collect

  • Store URL: Your myshopify.com domain
  • Store Owner Email: For account management and communications
  • Access Token: To access your store data via Shopify API

1.2 Store Data

To provide analytics and insights, we access and process:

  • Orders: Order details, dates, amounts, statuses, line items
  • Products: Product names, prices, inventory levels, images
  • Customers: Customer names, email addresses (anonymized for analytics)
  • Sales Data: Revenue, refunds, discounts, taxes
  • Inventory: Stock levels, locations
  • Fulfillment: Shipping status, tracking information

1.3 Usage Information

We collect information about how you use our app:

  • Features accessed and used
  • Dashboard configurations and preferences
  • Date range selections and filters applied
  • Login times and session duration

1.4 Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Log files and error reports

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Provide Core Services

  • Display real-time analytics and KPIs
  • Generate reports and insights
  • Track sales, orders, and product performance
  • Monitor inventory levels
  • Calculate metrics and trends

2.2 Improve Our Services

  • Analyze usage patterns to improve features
  • Identify and fix bugs
  • Develop new features and functionality
  • Optimize performance and user experience

2.3 Communication

  • Send service-related notifications
  • Respond to support requests
  • Notify about app updates or changes
  • Send billing and subscription information

2.4 Security and Compliance

  • Prevent fraud and unauthorized access
  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect our rights and property

3. Data Storage and Security

3.1 Where We Store Data

Your data is stored securely on our servers located in:

  • Primary: India (Bangalore)
  • All data is encrypted in transit and at rest
  • Database backups are encrypted and stored securely

3.2 Security Measures

We implement industry-standard security measures including:

  • SSL/TLS encryption for all data transmission
  • Encrypted database storage
  • Access controls and authentication
  • Regular security audits and updates
  • Firewall protection
  • Secure API token management

3.3 Data Retention

  • Active Stores: Data is retained as long as the app is installed
  • Uninstalled Stores: Data is retained for 48 hours after uninstallation, then permanently deleted
  • Backups: Backup data is retained for 30 days
  • Legal Requirements: We may retain data longer if required by law

4. Data Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information or store data to third parties for marketing purposes.

4.2 Service Providers

We may share data with trusted service providers who assist us in operating our app:

  • Hosting Providers: For server infrastructure
  • Analytics Tools: For app performance monitoring (anonymized data only)
  • Payment Processors: For subscription billing

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.3 Shopify Platform

We access your store data through Shopify’s API. Your data remains subject to Shopify’s Privacy Policy.

4.4 Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations, court orders, or subpoenas
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our Terms of Service

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. GDPR Compliance (European Users)

5.1 Legal Basis for Processing

We process your data based on:

  • Consent: You provide consent when installing our app
  • Contract: Processing is necessary to provide our services
  • Legitimate Interest: For improving our app and security

5.2 Your Rights Under GDPR

If you are in the European Economic Area (EEA), you have the following rights:

  • Right to Access: Request a copy of your data
  • Right to Rectification: Correct inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to certain data processing
  • Right to Withdraw Consent: Withdraw consent at any time

6. Your Data Rights and Choices

6.1 Access Your Data

You can access your data at any time through:

  • The NetSight dashboard in your Shopify admin
  • Requesting an export by contacting support@netsights.ai

6.2 Delete Your Data

You can request data deletion by:

  • Uninstalling the app (data deleted within 48 hours)
  • Contacting support@netsights.ai with a deletion request
  • Using the GDPR data request process

6.3 Opt-Out of Communications

You can opt out of marketing emails by:

Note: You cannot opt out of essential service communications related to your account.

7. Shopify-Specific Privacy Practices

7.1 Shopify Data Protection

We comply with all Shopify App Store requirements and:

  • Only access data necessary for our app’s functionality
  • Follow Shopify’s API Terms of Service
  • Implement required GDPR webhooks for customer data requests
  • Support Shopify’s customer data deletion requests

7.2 Mandatory Webhooks

We maintain the following mandatory compliance webhooks:

  • customers/data_request: Responds to customer data access requests
  • customers/redact: Handles customer data deletion requests
  • shop/redact: Processes store data deletion after app uninstall

8. Children’s Privacy

Our app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

9. International Data Transfers

If you are accessing our app from outside India, please note that your data may be transferred to and processed in India. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by the European Commission
  • Compliance with applicable data protection laws

10. Cookies and Tracking

We use essential cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze app usage (anonymized)

You can control cookies through your browser settings. Note that disabling cookies may affect app functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

  • We will update the “Last Updated” date at the top
  • We will notify you via email or in-app notification for material changes
  • Continued use of the app after changes constitutes acceptance

We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Response Time: We aim to respond to all privacy inquiries within 48 hours.

Netsight Technologies
Email: support@netsights.ai